Terms and Conditions

Effective Date: 18th May 2025

Welcome to Honey Creative. These Terms and Conditions ("Terms") govern your use of our services, including web design, branding, SEO, content creation, support, and maintenance services. By using our services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Services Provided

Honey Creative offers professional web design, branding, content creation, SEO, support, and maintenance services. These services are designed to help small businesses establish a strong online presence, connect with their audience effectively, and maintain a website that is functional, secure, and up-to-date.

2. Appointment Scheduling

To book a consultation or service with us, you must:

  • Be at least 18 years of age, or be accompanied by a consenting adult.

  • Provide accurate and complete information during the booking process.

  • Agree to the terms for cancellations or rescheduling (see Section 4).

3. Pricing

Pricing for our services is based on the scope and complexity of each project.

  • Prices are subject to change without prior notice.

  • Payment for services is due at the time of each session or as outlined in the project agreement.

  • For confirmed projects, a 50% upfront payment is required, with the remaining 50% due prior to handover. Both payments are non-refundable. Please refer to Section 8 for more details.

  • Discounts or promotions may apply based on current offers and are subject to availability.

4. Cancellations and Rescheduling

Discovery Calls are free of charge. We do ask for a minimum of 48 hours' notice if you need to cancel or reschedule, but no charge will apply for appointment cancellations.

For project cancellations please refer to Section 8.

5. Project Suitability & Client Responsibilities

Before we begin work, we require that you provide all necessary information to ensure the success of your project. This includes:

  • Providing content (text, images, logos) in a timely manner.

  • Ensuring that you have the necessary rights to use any content provided to us. Honey Creative is not responsible for verifying the ownership or permission to use this content.

If there are any concerns regarding your project, we reserve the right to adjust or terminate the service if necessary.

6. Risks and Expectations

While we aim to provide the best outcome, there are inherent risks in web design and content creation, such as delays or miscommunications. We cannot control third-party services, so some factors may affect the timeline or results. By agreeing to these Terms, you acknowledge that such risks exist.

7. Support & Updates

We offer support and updates as needed to ensure your website and branding stay current and functional. This may include:

  • Content updates

  • Design adjustments

  • General troubleshooting

Failure to follow guidance on updates may result in compromised functionality or performance.

8. Refunds and Returns

Due to the nature of our creative services, we do not offer refunds for completed projects. However, if you are dissatisfied with the outcome of a project, please contact us to discuss adjustments or further options.

9. Ownership of Content

Honey Creative assumes that you have the necessary permissions to use any content you provide to us for your project (e.g., images, logos, text). We are not responsible for ensuring ownership or permission for the use of such content. It is your responsibility to verify this before submitting it for use in the project.

10. Privacy and Confidentiality

Honey Creative is committed to safeguarding your personal and business information. We will never share your data with third parties unless required by law or with your explicit consent.

For more information on how we collect, use, and protect your information, please refer to our Privacy Policy.

11. Limitation of Liability

Honey Creative will not be held responsible for any damages, delays, or other issues arising from the web design process, beyond what is covered under applicable law.

We are not liable for any loss or damage caused by the use of our website, services, or third-party content or links.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Victoria, Australia.

13. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically for any updates.

14. Contact Us

If you have any questions regarding these Terms, please contact us at:

Honey Creative
Email: hello@honeycreative.com.au
Phone: 0439 546 066
Website: www.honeycreative.com.au

15. Acknowledgment

By engaging with Honey Creative's services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.